Capital Wallet Web App

Project Industry: Financial Services

Company: Finvasia

Timeline: December 19, 2022 – May 15, 2024

Project Summary

Capital Wallet is a fintech web app that streamlines digital payments and financial management with secure multi-currency and cryptocurrency support. It serves industries like e-commerce, freelancing, and retail, offering global accessibility and compliance. The platform’s intuitive design ensures seamless transactions and enhanced financial control.

Problem Statement

Managing digital payments and cross-border financial transactions is often challenging due to complex processes, high fees, and security concerns. Users need a reliable solution that simplifies multi-currency and cryptocurrency handling while ensuring global accessibility. Capital Wallet addresses these issues with a secure, user-friendly platform for seamless financial management.

  • Managing digital payments and cross-border transactions is complex, with high fees and inefficiencies.
  • Users face challenges in securely handling multi-currency and cryptocurrency operations.
  • There is a need for a globally accessible, user-friendly platform to simplify financial management.

The Solution

Capital Wallet simplifies digital payments with secure multi-currency and cryptocurrency support, reducing complexities and fees. The platform ensures global accessibility and compliance, offering seamless transactions across industries. Its intuitive design empowers users with enhanced financial control and reliability.

  • Capital Wallet offers secure multi-currency and cryptocurrency support to simplify digital payments.
  • The platform ensures seamless global accessibility, reduced fees, and compliance with regulations.
  • Its intuitive design enhances user experience, providing reliable financial control across industries.

Target Audience

The target audience for the Capital Wallet include the following segments:

  • Freelancers and Gig Workers
  • E-commerce Merchants
  • Cryptocurrency Enthusiasts
  • Small and Medium Enterprises (SMEs)

Design Thinking Process

The Design Thinking Process is a human-centered and iterative approach to problem-solving and innovation.

Qualitative Research

I conducted Zoom interviews with 20 potential users to explore the challenges they face in managing digital payments and financial transactions. The insights gathered helped identify pain points in managing multi-currency and cryptocurrency needs, as well as security concerns with existing solutions. A few sample questions are listed below:

Interview Questions

  • What challenges do you face when handling cross-border payments?
  • How do you currently manage multiple currencies or cryptocurrencies?
  • What features would make a digital wallet solution more valuable to you?
  • How important are transaction fees and security in choosing a payment platform?

Key Insights

  • Users face challenges with high transaction fees and inefficiencies when handling cross-border payments.
  • Many struggle to securely manage multiple currencies and cryptocurrencies within one platform.
  • There is a demand for a user-friendly, integrated solution that simplifies financial transactions and enhances control.
  • Security and compliance are top priorities, with users seeking platforms that offer robust protection for their funds.

Quantitative Analysis

We also did user survey by creating a google form with a bunch of multiple-choice questions. This was part of our secondary research. We had more than 40 responses. The data is shown below:

So after performing all this activities we came to know about major problems that users are facing:

  • Users face a 1.8% failure rate due to connectivity and input issues.
  • Complicated setup discourages new users from completing the process.
  • Users find it difficult to locate essential features like dashboards.
  • Potential data privacy and compliance gaps risk user trust.

User Personas

Ahmed AI Mansoori

Empathy Map

Site Map

Low-Fidelity Wireframes

High-Fidelity Wireframes

Design System

Colour Palette

Typography

Buttons

Forms

Visual Design

Prototyping URL (Password: iamharjotgrewal): Click to View

Live URL - Click here to View

Achievements/Outcomes

  • Streamlined cryptocurrency and fiat transaction workflows, reducing user drop-off rates by 25% and enhancing overall platform usability.
  • Led user testing sessions and incorporated feedback to optimize the onboarding process, cutting onboarding time by 20% and increasing user retention.
  • Collaborated with the development team to improve the design handoff process using Figma, reducing implementation errors and time by 15%.